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ALL BRANCH LOBBIES
REOPEN ON MONDAY, MAY 18, 2020

We opened all OMB branch lobby locations on Monday, May 18, and look forward to welcoming you back into our branches. At OMB, we look out for our customers, our team and our communities. That includes taking a few simple steps at this time to help ensure the well-being of our customers and teammates as we begin the phased reopening of our branches.

 

During Your Next Branch Visit

We’ll have a "new normal" as we reopen. Please review a few changes we've made before your visit:

  • #teamOMB will greet you at the door for check-in. You may be asked to wait outside in order to maintain required space inside the branch.
  • Maintain a 6-foot distance between you and others. We have markers on the floor throughout our locations and plexiglass dividers at the teller line to help with social distancing.
  • Please wear a mask. Don't have a mask? We've got you covered, just grab a new one at check-in.
  • Hand sanitizer is the best. At our visitor check-in station, we will have hand sanitizer and gloves ready for you. 
  • Things might look different. To reduce the spread of germs, we’ve removed many items you’re used to seeing in our branches. You might miss some furniture, newspapers and brochures. Oh, need a pen? We’ll give you a new one to keep as a souvenir! Any item you may need, just ask and we will get it for you.
  • Feeling under the weather? Please stay home. Or use our drive-thru, mobile or online banking options. Need more help, just call your local branch!

 

What to Expect from Us

The safety and well-being of our customers and teammates is our top priority. Our team will follow the same precautionary measures we’re asking customers to follow. We will not only be adhering to the safety and prevention practices promoted by the U.S. Center for Disease Control, but we have added several additional measures that our local public health leaders recommend. We’ve also increased sanitizing protocols in our branches, including disinfecting high-contact surfaces frequently throughout the day and utilizing professional janitorial services throughout the week. 

 

We're Here For You

We never forget it's your money. As your community bank, we are committed to working with our customers, and working with you during difficult and unprecedented times.

One of our core values is commitment - we keep our word. Our commitment is you - just like you, we are working to plan, serve and take care of customers in the near future and for the long term. You can expect us to listen, understand and work with you, your business and your family to plan for the future. We're here to help, and we're here for you. 

Your OMB Community Bank Team

 

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Be alert and protect yourself from scams.

Your financial safety is our number one priority. The Federal Trade Commission is urging consumers to be watchful of potential scams attempting to exploit the heightened concern and uncertainty associated with the Coronavirus. To learn more, visit the FTC website.

Reminder: the IRS will never call, text, message, mail or email you to verify your bank account information. For more information, visit their website

Please use this page as a resource for updates, changes or site-specific service interruptions. You can also follow us on FacebookTwitterInstagram and LinkedIn for timely updates.

Above all, we are here to assist you. Thank you for your continued trust.

 

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#417strong

We know one thing for sure – we’re stronger together. That's why we've partnered with our friends over at 417 Magazine, who are working nonstop to bring us the #417strong blog. We love it and are thankful for their care of our community. 

Lots of great tips to help you work from home, stay in shape & a dining guide to help you support our small business owners! This is just the start - make this a daily go-to as we all come together to fight this.

Remember, we are here for you – we’re all in this together, and together, we will be stronger than ever.

 

  • What are your hours of operation?
    • 24/7 with:
      • Online Banking     
      • Mobile Banking
      • You’ll be able to:
    •  
    • Drive-thru hours are:
      • Springfield – South National
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 9:00am – 12:00pm
      • Springfield – Sunshine Street
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 9:00am – 12:00pm
      • Ash Grove
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 9:00am – 12:00pm
      • Carthage
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 9:00am – 12:00pm
      • Mt. Vernon
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 8:00am – 12:00pm
      • Buffalo
        • Mon – Fri: 8:00am – 6:00pm
        • Saturday: 8:00am – 12:00pm
      • Walnut Grove
        • Mon – Fri: 9:00am – 3:00pm
        • Saturday: Closed
    • For directions to branch locations, visit our Locations page

 

  • Where are your ATMs located?
    • We have over 24,000 ATMs nationwide – find your closest MoneyPass ATM.

 

  • What do I do if I have lost my Debit Card?
    • No problem! Please contact your local branch or email us at [email protected] for quick assistance.
    • Our instant issue cards will be available for pick up at our South National – Springfield and Carthage drive-thru locations.
    • If we are mailing a new card, please expect arrival in 7 to 10 business days.
    • Don’t forget about CardValet – turn your Debit Card on and off from the convenience of your phone.

 

  • What do I do if I have forgotten my PIN or I want to change the PIN for my Debit Card?
    • Please call 1.800.992.3808 to reset or change your PIN.

 

  • What is my daily Debit Card withdrawal or purchase limit?
    • $1,005 is the daily limit for an ATM withdrawal.
    • $1,500 is the daily limit for a Point-of-Sale purchase.

 

 

  • What do I do if I need to reorder my checks?
    • For current customer reorders, please go here to easily and quickly place your reorder.
    • Please contact your local branch for assistance or email [email protected].

 

  • How do I request a stop payment?

 

  • What if I am locked out of Online Banking or have forgotten my password?
    • Please call our Electronic Banking team at 417-761-7181 or email our Electronic Banking team at [email protected].

 

 

  • How do I make a wire transfer?
    • All wire transfers will be made at our drive-thru locations during regular drive-thru hours.
    • If you are unable to visit a convenient drive-thru location, please contact your local branch or email [email protected] for assistance.

 

  • How do I make a withdrawal on my CD/IRA or access my safe deposit box?

 

  • How will transactions that cannot be performed at an ATM or drive-thru be handled?
    • Any transactions requiring additional assistance will be completed by appointment only during this time. Please contact your local branch or email [email protected].

 

  • How do I get a cashier’s check?
    • All cashier’s checks will be made at our drive-thru locations during regular drive-thru hours.

 

  • How do I open a new personal checking account, savings account or CD?
    • You can open a new account in minutes via our website – it’s easy!
    • Or, if you would like to meet with a personal banker, please contact your local branch or email [email protected] to make an appointment.

 

  • How quickly will my funds be available after a deposit?
    • Our general policy allows you to withdraw funds deposited in your account on the first business day after the day we receive your deposit. Funds from electronic direct deposits will be available on the day we receive the deposit. In some cases, we may delay your ability to withdraw funds beyond the first business day. Then the funds will generally be available by the ninth business day after the day of deposit.