Skip to content

COVID-19 Updates, CARES Act, Resources & Community Support

During this challenging and uncertain time, our priority is providing our customers with the best service and support. Since you can't come to our lobbies for guidance, we will bring the bank to you with the assurance that we're here for you, wherever you are.

We've put together this portal with useful information about the new CARES Act, resources for you and your business, as well as community support information and helpful tips from 417 Magazine about supporting local businesses, staying connected and working from home.

We're all in this together, and together, we will be stronger than ever.

Small Business Relief

Small Business Customers, we are prepared to work alongside you and figure this out together.

There is no need for you to physically come to the bank for us to support you with the many relief options available through the CARES Act. We will gladly facilitate all necessary paperwork through our website, so you can easily initiate your relief application from your computer, tablet or mobile device.

To begin your Covid-19 Relief Application, please fill out the form that best applies on the link below. Our team will contact you as soon as possible.

Consumer Relief Application

Businesses Relief Application

Consumer Lending Application

OMB's Small Business Toolkit

Every day, we are committed to serving our small business customers. Now, when things are so uncertain, we want to support small businesses in every way we can. We have collected resources to help you navigate the changes, in easy-to-read downloadable guides - Learn More.

Download Full Toolkit

Paycheck Protection Program

The President signed into law the Coronavirus Aid, Relief, and Economic Security Act (or the CARES Act). The CARES Act created the Paycheck Protection Program PDF Download (or PPP). Under this program, banks will be able to help offer small businesses relief in the form of forgivable loans guaranteed by the Small Business Administration (or SBA) to eligible small businesses in amounts up to $10 million (with the actual amount based on the borrower’s average monthly payroll and certain other costs in the previous year).

PPP Borrower Application Form

Paycheck Protection Program

  • $349 Billion Small Business Administration (SBA) loan program 
  • Three month program administered by banks in partnership with SBA ending June 30
  • SBA guaranteed 

How it Helps You

  • Provides an alternative to furloughs or layoffs to ride out the COVID-19 storm
  • Allows eligible businesses to cover payroll, mortgage, rent, utilities


Eligibility:

  • Small businesses with less than 500 employees as well as non-profits, sole proprietors and independent contractors

Loan Terms:

  • 2.5x the average monthly cost of payroll incurred over the last twelve months, not to exceed $10 million
  • 1% maximum rate without pre-payment penalty and generally full deferral for up to one year of principal and interest for six months
  • Unsecured and no guarantees required

Loan Forgiveness:

  • To be forgiven, loans must be used for payroll expense, mortgage interest, mortgage obligations, rent and utilities in the 8 weeks following disbursement   
  • Note: the amount subject to forgiveness is reduced if the borrower reduces its workforce or employee compensation

How to Prepare:

  • Gather payroll documentation for 2019 and 2020 year-to-date
  • After loan is funded, track 8 weeks of mortgage interest, mortgage payments, rent & utilities (loan forgiveness)
  • Note: The CARES Act is unclear on (1) how a borrower demonstrates eligibility for a PPP loan and (2) the documentation needed to calculate the loan amount. The SBA guidance is expected to clarify these issues, thus borrowers should gather this payroll documentation now due to high demand

Please contact your OMB community banker if you have any questions. We will continue updating our website as more information becomes available. 

 

Other Helpful Resources Available

SBA Disaster Assistance in Response to the Coronavirus

MO Dept. of Economic Development

Missouri COVID-19 Resources

CoxHealth COVID-19 Resources

Ozarks Food Harvest Response to COVID-19

Springfield Chamber of Commerce COVID-19 Resources

Springfield Public Schools

CARES Act for Coronavirus Relief

On Thursday, April 2, 2020, the Treasury Department issued final guidance for the Paycheck Protection Program, which starting this week will provide up to $349 billion in fully forgivable loans to help small businesses maintain payrolls during the coronavirus pandemic.

Small businesses and sole proprietorships - generally, those with 500 or fewer employees - may apply for PPP loans with their bank starting on Friday, April 3; independent contractors and self-employed workers can apply starting April 10. PPP loans will be fully forgiven when used for payroll costs, interest on mortgages, rent and utilities, with at least three quarters of the forgiven amount being used for payroll; forgiveness is based on employers maintaining headcount or quickly rehiring and maintaining salary levels.

For important information from the Treasury Department, including guidance and an application, please see the following links:

Information Guidance for Borrowers 

Application FormPDF Download

Learn more at treasury.gov/cares

Please contact your Renasant Banker if you have any questions.

Last week the President signed into law the Coronavirus Aid, Relief, and Economic Security Act (or the CARES Act). The CARES Act created the Paycheck Protection ProgramPDF Download (or PPP). Under this program, banks will be able to help offer small businesses relief in the form of forgivable loans guaranteed by the Small Business Administration (or SBA) to eligible small businesses in amounts up to $10 million (with the actual amount based on the borrower’s average monthly payroll and certain other costs in the previous year).

 

Paycheck Protection Program

  • $349 Billion Small Business Administration (SBA) loan program 
  • Three month program administered by banks in partnership with SBA ending June 30
  • SBA guaranteed 

How it Helps You

  • Provides an alternative to furloughs or layoffs to ride out the COVID-19 storm
  • Allows eligible businesses to cover payroll, mortgage, rent, utilities


Eligibility:

  • Small businesses with less than 500 employees as well as non-profits, sole proprietors and independent contractors

Loan Terms:

  • 2.5x the average monthly cost of payroll incurred over the last twelve months, not to exceed $10 million
  • 1% maximum rate without pre-payment penalty and generally full deferral for up to one year of principal and interest for six months
  • Unsecured and no guarantees required

Loan Forgiveness:

  • To be forgiven, loans must be used for payroll expense, mortgage interest, mortgage obligations, rent and utilities in the 8 weeks following disbursement   
  • Note: the amount subject to forgiveness is reduced if the borrower reduces its workforce or employee compensation

How to Prepare:

  • Gather payroll documentation for 2019 and 2020 year-to-date
  • After loan is funded, track 8 weeks of mortgage interest, mortgage payments, rent & utilities (loan forgiveness)
  • Note: The CARES Act is unclear on (1) how a borrower demonstrates eligibility for a PPP loan and (2) the documentation needed to calculate the loan amount. The SBA guidance is expected to clarify these issues, thus borrowers should gather this payroll documentation now due to high demand

Please contact your OMB community banker if you have any questions. We will continue updating our website as more information becomes available. 

  • What are your hours of operation?
    • 24/7 with:
      • Online Banking     
      • Mobile Banking
      • You’ll be able to:
    •  
    • Drive-thru hours are:
      • Springfield – South National
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 9:00am – 12:00pm
      • Springfield – Sunshine Street
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 9:00am – 12:00pm
      • Ash Grove
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 9:00am – 12:00pm
      • Carthage
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 9:00am – 12:00pm
      • Mt. Vernon
        • Mon – Fri: 7:30am – 6:00pm
        • Saturday: 8:00am – 12:00pm
      • Buffalo
        • Mon – Fri: 8:00am – 6:00pm
        • Saturday: 8:00am – 12:00pm
      • Walnut Grove
        • Mon – Fri: 9:00am – 3:00pm
        • Saturday: Closed
    • For directions to branch locations, visit our Locations page

 

  • Where are your ATMs located?
    • We have over 24,000 ATMs nationwide – find your closest MoneyPass ATM.

 

  • What do I do if I have lost my Debit Card?
    • No problem! Please contact your local branch or email us at [email protected] for quick assistance.
    • Our instant issue cards will be available for pick up at our South National – Springfield and Carthage drive-thru locations.
    • If we are mailing a new card, please expect arrival in 7 to 10 business days.
    • Don’t forget about CardValet – turn your Debit Card on and off from the convenience of your phone.

 

  • What do I do if I have forgotten my PIN or I want to change the PIN for my Debit Card?
    • Please call 1.800.992.3808 to reset or change your PIN.

 

  • What is my daily Debit Card withdrawal or purchase limit?
    • $1,005 is the daily limit for an ATM withdrawal.
    • $1,500 is the daily limit for a Point-of-Sale purchase.

 

 

  • What do I do if I need to reorder my checks?
    • For current customer reorders, please go here to easily and quickly place your reorder.
    • Please contact your local branch for assistance or email [email protected].

 

  • How do I request a stop payment?

 

  • What if I am locked out of Online Banking or have forgotten my password?
    • Please call our Electronic Banking team at 417-761-7181 or email our Electronic Banking team at [email protected].

 

 

  • How do I make a wire transfer?
    • All wire transfers will be made at our drive-thru locations during regular drive-thru hours.
    • If you are unable to visit a convenient drive-thru location, please contact your local branch or email [email protected] for assistance.

 

  • How do I make a withdrawal on my CD/IRA or access my safe deposit box?

 

  • How will transactions that cannot be performed at an ATM or drive-thru be handled?
    • Any transactions requiring additional assistance will be completed by appointment only during this time. Please contact your local branch or email [email protected].

 

  • How do I get a cashier’s check?
    • All cashier’s checks will be made at our drive-thru locations during regular drive-thru hours.

 

  • How do I open a new personal checking account, savings account or CD?
    • You can open a new account in minutes via our website – it’s easy!
    • Or, if you would like to meet with a personal banker, please contact your local branch or email [email protected] to make an appointment.

 

  • How quickly will my funds be available after a deposit?
    • Our general policy allows you to withdraw funds deposited in your account on the first business day after the day we receive your deposit. Funds from electronic direct deposits will be available on the day we receive the deposit. In some cases, we may delay your ability to withdraw funds beyond the first business day. Then the funds will generally be available by the ninth business day after the day of deposit.